I want to change the delivery address, what should I do ?
Before confirming your order, you can "Add a New Address" which will then automatically be taken into account.
If you have already placed your order, please contact our Customer Service.
What should I do when my order has been sent back ?
If your package has been sent back to us, we will unfortunately not be able to send it again.
We will reimburse you as soon as we get the package, and you’ll be notified by an email.
I did not receive my order, what should I do ?
If the status of your order is 'Processing', this means that it has not yet been dispatched.
If the status of your order is 'Dispatched', it has been handed over to our delivery partner. You can track the various stages of your order using the information we send you by email and which is displayed in your account.
Delivery times may be longer during busy periods such as Sales, Private Sales, Privilege Days and Outlet Sales.
If your parcel tracking shows that it has been delivered and you have not received anything, please contact us.
I did not receive all the items I ordered, what should I do ?
This can happen when several orders were placed during the same time period for the same item for which the stock was low.
When this unusual event occurs, you will be notified by email (If you do not see the email in your inbox, please check your junk/spam mail) and reimbursed after few days according to the payment method you used.
I receive a different product than the one I ordered, what should I do ?
If you have received an item that does not match your order, please contact us with your order number, the reference number of the item causing the problem and photos of the item.
I have received a damaged item?
We are sorry if your parcel did not arrive in perfect condition. Please contact us and send us photos so that we can follow up with our carrier:
- The damaged item
- Inner and outer packaging