Except for items from the Seconde Main Gerard Darel website, you have 30 days from the moment you received the package or picked it up at a pick-up station to return it totally or partially.
The products must be returned in their original packaging with their labels in a perfect state.
We advise you to keep the deposit, proof of your package until the reimbursment is complete.
1/ Delivery country is France
You can make your return request using the following link: https: //web.baback.co/o?shop=gerard-darel.myshopify.com
A returns label will be generated and emailed to you.
To complete and send your parcel, go to a Chronopost drop-off point with the pre-stamped label on your parcel, making sure it contains the original delivery note.
If you have any problems with your return request, please do not hesitate to contact us.
2/ Delivery country is NOT France
Global-e is our e-merchant partner for international orders.
You can make your return request using the following link: https: //web.baback.co/o?shop=gerard-darel.myshopify.com
A returns label will be generated and emailed to you.
To complete and send your parcel, go to a Chronopost drop-off point with the pre-stamped label on your parcel, making sure it contains the original delivery note.
If you have any problems returning a product shipped outside of France, please fill out this form.