If you believe that the item you have received is faulty, please contact us with the following information :
- the order reference or, if you no longer have it, the date of purchase
- The name of the product / a photo of its label
- one or two photos illustrating the problem
We will contact you by email within 48 working hours.
If your purchase was made in a shop, we advise you to contact the shop where you made your purchase.